FAQ’s

Why do I need Staff Absence Insurance?

If a member of staff is unable to work there can be unexpected financial costs. Supply cover can be an unforeseen expense for long periods, often not budgeted for. Having an insurance policy helps protect you from unplanned expenditures as a result of staff absences.

Schools, Colleges and Academies should carefully consider the financial benefits of staff absence insurance. A commercial staff absence policy will enable you to budget more accurately without the fear of unexpected absence costs.

What makes The Education Broker different?

The Education Broker provides a unique service to Schools, Colleges and Academies. With just one application we source four different staff absence policies from various insurers, saving you time and effort. We will compare all of our policies for you so that you can make an informed decision regarding your school’s staff absence insurance.

The Department of Education encourages schools to conduct a ‘best value’ exercise, by using The Education Broker you’ll be doing this in one step as all the quotes are independent of each other and from various insurers.

The Education Broker is the only staff absence insurance provider preferred by the NAHT and an approved partner of NASBM.

What about Maternity Leave?

All of the policies available from The Education Broker have the option to include maternity, paternity and adoption leave cover. Each policy is different so that you can choose the right level of cover for your school’s unique requirements.

For more information on the level of maternity cover provided in each of our policies read our policy comparison guide here.

To help you understand the maternity shortfall and what commercial insurance can do to protect against the potential cost read our Maternity Leave guide here.

Do you offer wellbeing support?

Each new school that takes out a policy with The Education Broker is entitled to our unique Working Well Together service at no extra cost. Working Well Together is a wellbeing scheme designed to proactively maintain or improve the health and wellbeing of your school staff. The service is fully funded to new customers for the first year.

After purchasing a policy from The Education Broker we will arrange for a health technician to visit your school to perform health checks on your insured staff. They will then go through the results with you and offer help and advice to improve your scores.

Watch Kriss Akabusi introduce Working Well Together here.

Continuous or annual policy, what’s the difference?

Continuous policies provide better value in the second and subsequent years of cover. Claims due to pre-existing conditions and pre-planned operations are less likely to be declined.

Renewing your Schoolsafe or BEST policy ensures continuity of cover and these policies can be considered continuous.

Each of our policies has different exclusions. We do have policies that cover pre-existing conditions, pre-planned operations and chronic conditions.

Exclusions are not always a bad thing, they can help keep premiums down, let our team help you understand them and how they can help you manage your staff absence. For more information on the exclusions of each of our policies read our policy comparison guide here.

What if I have an on-going claim with another provider?

Speak to us as each case is different.

Are non-teaching and part time staff covered?

Yes you can include non-teaching staff such as administrative staff, support staff and caretakers. You can choose the staff categories you wish to be covered. Not every member of staff has to be covered in the policy, you could choose to cover all teachers, or all staff including non-teaching staff, or cover a specific list of staff.

Part-time staff are also included in the cover should you wish, and the benefit payable is proportionate to the hours worked.

How are claims dealt with?

All claims are handled by our in house claims department. You will be given your own claims handler who will be able to answer any questions you have.

Remember the sooner you make your claim the sooner we’ll be able to pay you. We’ve made it easy for you to log a claim with a number of ways to contact us, including our online portal.

For more information on the claims process visit our claims page here.

What if there are staff changes?

If there are staff changes it’s important to let us know as soon as possible so that your policy is kept up to date and to help us pay your claims promptly.

Making a staff change is easy, you can make a staff change at any time on our online client portal or by contacting one of the team.

How can I get a quote?

There are a number of ways you can get a quote.

Get a quote online here.

Call the team on: 0800 169 4614

Email the team: info@theeducationbroker.co.uk

Request a call back here.

 

Why choose The Education Broker?

★ We are a Preferred Supplier of NAHT and an Approved Partner of NASBM

★ We offer four different policies, each of which can provide extensive cover

★ Pre-existing illnesses and pre-planned operations can be covered

★ Cover available for chronic conditions

★ Receive our wellbeing service, free in the first year

'Best Value' analysis in one step

To find out more about The Education Broker or to get a quote:

call: 0800 7833 500
email: info@theeducationbroker.co.uk

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