FAQ’s

Our staff absence insurance policy offers one of the broadest covers in the market as well as leading the way with customer service. We typically pay claims within 5 days and provide support with physiotherapy and a health and wellbeing hub to help reduce absence.

If a member of staff is unable to work, there can be unexpected costs. Supply cover can be an unforeseen expense for long periods and often isn’t budgeted for. Having an insurance policy is like having a safety net. Staff Absence Insurance helps to protect you from these unplanned expenses by paying you a benefit, allowing you to budget more accurately.

All of our policies have the option to include maternity, paternity and adoption leave cover. These are all different so that you can choose the right level of cover for your school’s requirements.

When you take out a policy with us, you'll be entitled to our Health & Wellbeing Hub. It’s designed to proactively maintain or improve the health of your staff, reducing the likelihood of absence.

We’ll arrange for a health technician to visit your school to perform health checks on your insured staff. They’ll then go through the results with you and offer advice to improve your schools – it’s a great team-building exercise and makes your staff really feel like you care.

Every case is different so please contact us to chat through your circumstances with a member of our team.

Yes. You can cover staff such as administrative staff, support staff and caretakers. Simply choose the staff categories you want to be covered. 

Part-time staff can also be covered, with the benefit proportionate to the hours worked.

All claims are handled by our in house claims department. You will be given your own claims handler who will be able to answer any questions you have.

Remember the sooner you make your claim the sooner we’ll be able to pay you. We’ve made it easy for you to log a claim with a number of ways to contact us. For more information on the claims process visit our claims with our client portal although you can also phone or email us if you prefer.

If there are staff changes, it’s important to let us know as soon as possible so that your policy is kept up to date – this helps us to pay your claims promptly.

Making a staff change is easy and can be done at any time. Simply contact our team or login to our portal.  

There are a number of ways you can get a quote.

Get a quote online here.

Call the team on: 0800 783 3500

Email the team: info@theeducationbroker.co.uk

Request a call back here.