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Notifying us about claims - BEST

As a BEST staff absence insurance client notifying us of a claim is a quick and easy process.

Our BEST policy is one of the best in the market, many other policies will give you a 30 day notification period but with BEST you have 45 calendar days from the end of the month in which the absence commences to notify us of a claim. This also applies to continuing claims. 

What if the absence occurred at the beginning of the month?

It does not matter when the absence occurred, the notification period will begin at the end of the month of occurrence.

That means that even if the absence occurred on the first of the month, you would still have the remainder of that month before the 45 day notification period begins to notify us of the claim.

Notifying us is simple. You can call, email or use our online eBEST portal to tell us about the claim. eBEST offers users a quick and easy way to log a claim online, without needing to pick up a phone or send an email.

To log a claim

Call: 0800 7833 500 - option 1
Email: claims@bestforschools.co.uk
Log into eBEST: capitaebest.co.uk

Claims conditions

There are claims conditions as well as the notification period; these are outlined in brief below:

  • Notice of a claim should be given no later than 45 calendar days from the end of the month in which the absence commences or continues. Unless it is a maternity, paternity or adoption claim
  • All information that may be required will be provided without expense to the insurer
  • The person who has suffered injury or illness must provide any reports, certificates or evidence if they are asked
  • The person who has suffered injury or illness must follow the advice of a medical practitioner
  • The person who has suffered injury or illness must permit a medical examination if requested
  • No amount payable will bear interest

Please refer to your policy documents for a full list of claims conditions, as well as information relating to inclusions and exclusions of the policy.

 

Why choose The Education Broker?

★ We are a Preferred Supplier of NAHT and an Approved Partner of NASBM

★ We offer four different policies, each of which can provide extensive cover

★ Pre-existing illnesses and pre-planned operations can be covered

★ Cover available for chronic conditions

★ Receive our wellbeing service, free in the first year

'Best Value' analysis in one step

To find out more about The Education Broker or to get a quote:

call: 0800 169 4614
email: info@theeducationbroker.co.uk

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