Claiming for absences

We appreciate that these can be sensitive conversations, so we’ve made it as easy as possible for you.

We understand that when a staff member is absent, it can be a delicate topic and you may not always know the exact reason – that’s why we won’t pressure you or your staff member.

No pressure

All you have to do is let us know about the absence. That way, we can start the initial claim and you can provide us with any supporting documentation when you’re able to. We can even do this over the phone, so you don’t always have to send documents to us.

What documentation might you need?

Depending on the claim, we may need additional information. For example, a medical certificate or further details of the illness – we’ll tell you what further information we’ll need when you first log the claim.

What makes us different?

Many providers require documentation immediately and won’t process the claim without supporting evidence. We’re different; simply log the claim with us and we’ll start processing it, with or without supporting documentation.

Need to log a claim?

Call the team on 0800 7833 500 or find out more about claiming on our claims page.

What we've paid?

We’ve paid out over £57m in staff absence insurance claims over the last five years.

Please review your policy documents for a full explanation of what you can claim for.